Política de reembolso

How do I return my order?

Please email us at support@venicemiami.shop to initiate a return or exchange. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective item or an error on our part. For international orders, the customer is also responsible for all return charges.

If you have any questions about the returns process, please email us at support@venicemiami.shop.

How long does a refund or exchange take to process?

Please allow 10-14 business days for your refund to be processed by your bank.

Exchanges are sent out as soon as your primary purchase item shows in transit by the mail carrier. If your item is not received or received damaged you will be charged for both items.

Can I cancel my order?

At VENICE, we understand that sometimes plans change, and you may need to cancel an order. We are happy to offer a cancellation policy that allows our customers to cancel their orders on the same day that they were placed. This is because we process orders quickly, and once the item has been shipped, we cannot cancel the order.

If you do need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request and issue a full refund. If the item has already been shipped, we can still offer a refund when the item is returned to us. Please note that the customer is responsible for the return shipping costs in this case.

We want our customers to be completely satisfied with their purchase, and we strive to provide the highest quality products and customer service. If for any reason you need to cancel your order, please don't hesitate to contact us. We are here to help and want to make sure that you have the best possible shopping experience with us.

Can I return my order?

We want you to be completely satisfied with your purchase. We understand that sometimes things don't work out, and we're here to help.

For orders within the USA, you have up to 30 days from the date of purchase to return the item. The item must be unworn and in its original packaging, which should be in perfect condition. Return shipping costs are the responsibility of the customer, unless the return is a result of our error (e.g., you received an incorrect or defective item). As soon as we receive and inspect the item, we will issue a refund to your original payment method.

A processing fee of $5.99 will be applied automatically to all orders returned for a refund.

For international orders, we also accept returns within 30 days of purchase, and the customer is responsible for covering the cost of shipping. Once we receive the returned item, we will issue a full refund to your original payment method.

Please note that personalized and custom items are not eligible for return or exchange.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're always happy to help.